Hotel Property Management Software
Front Desk & Room Folio Hub
Serve Pilot Hotel PMS automates room reservations, front-desk check-in/out, digital KYC collection, and housekeeping workflows. Seamlessly unified with our POS, room-service food orders merge straight into the master guest folio.
Visual Front-Desk Grid
Interactive color-coded room status matrix (Vacant, Occupied, Reserved, Cleaning). Process express check-ins with digital ID upload and digital signatures in seconds.
Unified Room Folios & POS
Seamlessly merge charges from the restaurant, bar, banquet hall, and laundry onto the guest's master room bill for unified single-click GST invoicing.
Housekeeping Kanban Board
Housekeeping staff can update room cleanliness statuses in real-time from their mobile phones, ensuring the front desk immediately knows when rooms are ready.
HMAC-Signed Advance Booking
Generate tamper-proof payment links for room advance deposits. Guests pay securely via Razorpay UPI or cards with automated reservation confirmation.
Frequently Asked Questions
What is a Hotel Property Management System (PMS)?
A Hotel PMS like Serve Pilot is a centralized cloud software suite that manages room allocations, front-desk check-in, housekeeping turnover, and GST billing.
Does Serve Pilot support restaurant billing merged to hotel rooms?
Yes, restaurant and room-service food orders automatically post to the guest's master room folio for consolidated single-invoice check-out.
Can guests pay booking advances online?
Yes, front-desk operators can generate secure HMAC-signed payment links via Razorpay and share them via WhatsApp or email for instant booking confirmation.